SecShield troubleshooting

Confirm the app is installed from a published download source, that you are signed in when accounts are live, and that the app reports a connect attempt. Captive portals and restricted networks can block VPN paths. If downloads are not published yet, connection issues cannot be diagnosed against a live app.

VPNs add overhead. Try a closer or recommended location when location selection is available, check your local network, and avoid assuming fabricated speed claims. Protocol selection status: Planned .

Some destinations block VPN exit IPs. Try another location when available, or disconnect if you need that destination and accept the unprotected path temporarily.

Confirm location selection is available ( Planned ) and that the app reports connected to the selected region. Browser or site caches can also show stale results.

Verify the app status shows connected. Refresh any IP check page. If still unchanged after apps ship, review DNS leak protection status ( Planned ) and contact support with screenshots of the app state.

DNS leak protection is currently Planned . Confirmed leak-protection behavior will be published with production builds. Confirmed encryption and protocol details will be published when the production build is ready.

Reinstall from the published platform source when available, reboot, and confirm OS requirements. See system requirements.

Account provisioning is not completed by the static checkout preview. Checkout is in preview. Card details are never collected on this static site. Use contact if you need help with early access records.

Downloads remain "coming soon" until each platform has a download URL and available status. Open the install hub for current readiness.