SecShield troubleshooting

Confirm SecShield is installed, you are signed in with your subscription account, and the app reports a connect attempt. Captive portals and restricted networks can block VPN paths. Try another network or location if needed.

VPNs add overhead. Try a closer or recommended location, check your local network, and avoid assuming fabricated speed claims. Protocol selection status: Available .

Some destinations block VPN exit IPs. Try another location, or disconnect if you need that destination and accept the unprotected path temporarily.

Confirm location selection is available ( Available ) and that the app reports connected to the selected region. Browser or site caches can also show stale results.

Verify the app status shows connected. Refresh any IP check page. If still unchanged, review DNS leak protection ( Available ) and contact support with screenshots of the app state.

DNS leak protection is Available . Connections use modern VPN encryption and leak-resistant defaults, including DNS leak protection and a kill switch on supported platforms.

Reinstall from the platform install guide, reboot, and confirm OS requirements. See system requirements.

Sign in with the account used for your SecShield subscription. You select a plan here, then complete payment on Stripe's secure checkout. Email intel@securitycheckli.st or use contact if you need help.

Open the install hub for your platform guide. When a direct download URL is published it appears on that guide; otherwise follow the steps and activate from pricing.